Privacy Policy

This Privacy Policy is intended to provide transparent information about how Premium Pack collects and processes personal information and should be read together with any additional privacy notices that may apply in a particular jurisdiction.

Our approach is guided by broadly recognized privacy principles, including transparency, purpose limitation, data minimization, accuracy, security, and appropriate retention.

Premium Pack Trading Co. L.L.C provides packaging products, equipment, services, and related business-to-business solutions. This website supports Premium Pack and its relevant regional operations, including activities in the United Arab Emirates and Saudi Arabia.

References to “Premium Pack,” “we,” “us,” or “our” mean Premium Pack and the relevant regional operation responsible for the interaction concerned. This wording does not imply a particular corporate relationship between regional operations.

This policy applies to personal information processed through this website, website forms, business inquiries, email communications, recruitment and CV submissions, and related interactions with our teams. It does not replace a more specific notice provided for a particular service, contract, recruitment process, or jurisdiction.

Depending on how you interact with us, we may collect:

• Name, business email address, telephone number, company name, job title, country or location, industry, and company website.
• Inquiry type, project information, packaging or equipment requirements, communications, and other information submitted through forms or email.
• CV or resume details and other recruitment information voluntarily provided by job applicants.
• Technical information such as browser or device information, IP address, security data, and cookie or device identifiers where applicable.

Please avoid submitting personal information that is not reasonably necessary for your inquiry or application.

Information may be obtained directly from you, through website forms, email communications, recruitment or CV submissions, automatically through website and security technologies, or through service providers involved in operating and protecting the website.

We may use personal information to:

• Respond to inquiries and prepare commercial or technical discussions.
• Evaluate packaging, equipment, project, or service requirements and provide requested information.
• Arrange services and manage customer, supplier, prospect, and other business relationships.
• Operate and secure the website, prevent fraud or abuse, and improve usability.
• Conduct analytics if such tools are implemented with appropriate safeguards.
• Manage recruitment, comply with legal or regulatory obligations, and establish or defend legal claims.
• Send relevant business communications or marketing where legally permitted.

The lawful ground for processing depends on the jurisdiction and circumstances. It may include consent, taking steps before or performing a contract, legitimate business interests where permitted, compliance with legal obligations, protection of legal rights, and other lawful grounds available under applicable law.

No single legal basis applies automatically to every visitor or jurisdiction.

We may send service-related or business communications needed to respond to an inquiry or manage a relationship. Marketing communications may be sent where legally permitted and appropriate. Where consent is required, we will rely on consent and provide a way to withdraw it. Operational messages may continue where needed for an active request or relationship.

The website and third-party services may use cookies, browser storage, or similar technologies for essential operation, form delivery, security and anti-abuse functions, and limited functionality. Analytics technologies may be used if introduced in the future, and marketing technologies may be used only if separately implemented.

Optional non-essential tracking may require additional notice or consent controls depending on the visitor’s jurisdiction. The website should not be treated as cookie-free merely because first-party analytics are not currently implemented.

We may use service providers for website hosting, forms, customer relationship management, security, communications, and other operational support. They may process personal information on our behalf or under their own applicable terms. We seek to share only information reasonably necessary for the relevant service.

Our Contact form is delivered using HubSpot infrastructure, and information submitted through it may be processed using HubSpot for form handling and, where applicable, customer relationship management. HubSpot’s own privacy information is available on its privacy policy page.

Website forms may use Google reCAPTCHA or related anti-abuse technology to distinguish legitimate users from automated activity. This technology may process technical information for security and fraud-prevention purposes. Google’s Privacy Policy and Terms may apply.

The website does not currently include a separately implemented first-party analytics platform in the application. If analytics or website performance tools are introduced, this policy and any necessary consent controls should be updated. Such tools may process technical, device, usage, and approximate-location information depending on their configuration.

Because Premium Pack operates internationally and uses third-party technology providers, personal information may be processed outside the country in which it was collected. Where applicable law requires transfer safeguards, we will use appropriate measures relevant to the transfer. We do not represent that any particular transfer mechanism or processing location applies unless separately documented.

Premium Pack uses appropriate administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. No internet transmission or storage system is completely secure, and absolute security cannot be guaranteed.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including relevant business, contractual, legal, accounting, security, and regulatory requirements.

Inquiry information may be retained as reasonably necessary to manage the business relationship and related records. Applicant information may be retained for the recruitment process and, where permitted by applicable law and appropriate, for consideration for future opportunities. Candidates may request deletion subject to applicable legal requirements.

Depending on jurisdiction, individuals may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent, data portability, information about processing, or to complain to a competent authority. These rights vary by jurisdiction and may be subject to conditions and exceptions.

Personal information connected with our UAE activities may be subject to applicable UAE data-protection laws. Where those laws apply, individuals may have rights relating to access, correction, deletion, restriction, objection, or information about processing, subject to applicable conditions and exceptions.

Where the Saudi Personal Data Protection Law and its implementing regulations apply to processing connected with Saudi activities, individuals may have rights including access to or a copy of personal data, correction, destruction or deletion, and other rights provided by applicable Saudi law, subject to its conditions and exceptions.

Where the GDPR, UK GDPR, or a similar regime applies, rights may include access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaint to a supervisory authority. These rights apply only where the relevant law applies. Premium Pack does not represent through this policy that it has an EU establishment, EU representative, or data protection officer.

Residents of California or other US states may have additional rights when applicable law applies to Premium Pack and the processing concerned. Possible rights include knowing or accessing personal information, correction, deletion, portability, certain opt-out rights, and non-discrimination for exercising applicable rights.

These rights apply only to the extent that the relevant law applies to Premium Pack and the processing concerned. We do not add a “Do Not Sell or Share” mechanism unless it becomes legally and operationally required.

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children where doing so would require parental or guardian authorization under applicable law. If you believe a child has provided such information, please contact us.

CV submissions may contain identity and contact information, employment history, education, qualifications, skills, and other information voluntarily included by an applicant. We may use it to evaluate applications, communicate with applicants, consider candidates for current or relevant future opportunities where permitted, maintain appropriate recruitment records, and meet legal obligations.

Applicants should not provide sensitive personal information unless it is specifically requested, relevant, and lawful to process.

This website may link to third-party websites or services. Their privacy practices are governed by their own notices, and Premium Pack is not responsible for how independent third parties operate their websites.

We may update this policy when our processing activities, services, or applicable requirements change. The revision date at the top of the page identifies the current version. Material changes may be communicated through an additional notice where appropriate.

Privacy questions and requests may be sent to info@premiumpack.ae. For matters specifically connected with Saudi operations, you may also contact info@premiumpack.sa.

Please identify the nature of your request, provide relevant contact details, and include enough information for us to reasonably verify and respond to it. Please do not send excessive identification documents unless requested and reasonably necessary.

General business contact details are also available on our Contact page.